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Online store

Frequently Asked Questions

1. About my Orders

Regarding the shipping of orders?

The postal service delivers all orders placed on our website. For orders over 30 Kgs or international destinations, please contact us via WhatsApp 12991619782.

Does the Evangelical Christian Publishing House ship throughout Brazil and internationally?

Yes, we currently use the postal service for shipping through our website, and when the order exceeds 30 Kgs we use transport companies, and for international shipments we mostly use FedEx.

Is shipping free?

Free shipping is enabled according to our sales policy.

Is there a cheaper shipping option?

The cheapest shipping option available is the PRINTED MATTER service from the POST OFFICE; this type of shipment has some specific requirements, and it is necessary to contact customer service via WhatsApp 12991619782.

Is there a minimum order value?

There is no minimum order value.

Can I make a purchase on the website using a CNPJ (Brazilian company tax ID)?

Yes, we accept CNPJ (Brazilian company tax ID) numbers such as: churches, missions, schools; for bookstores or distributors, please contact us via WhatsApp 12991619782.

How do I check if a product is in stock?.

Items that are out of stock will appear as unavailable on our website.

Can I add products to my shopping cart?

Yes, but only until the purchase is finalized on the website. To add more, simply click on the MORE field and change the quantity of products in your shopping cart, enter the quantity (in NUMBERS)

Can I remove products from my shopping cart?

Yes, to delete, click on the TRASH CAN.

Can I retrieve a shopping cart?

Yes, provided the products listed are still in stock and the initial order has not been finalized, it will be possible to retrieve the cart and complete the purchase.

Can I add another product to the purchase I've already completed?

No! Once completed, the purchase cannot be changed. To purchase another product, you will need to start a new purchase process.

I didn't receive all the items from my purchase. What should I do?

Get in touch with WhatsApp 12991619782.

.Can I make my purchase online and pick up the products at the physical store?

We don’t yet have this feature enabled on our website; we are exploring the possibility.

Can anyone receive the product I purchased?

Yes, provided that the recipient is a responsible adult, has identification, and signs the delivery receipt at the delivery location in front of a postal worker who registers the receipt.

Does the EDITORA CRISTÃ EVANGÉLICA offer partial delivery?

No, deliveries will be made per purchase made on the website, always including the total number of products acquired in the respective order.

Can I change the delivery address?

Yes, but only before completing the purchase on the website. Once finalized, the purchase cannot be changed. If you have any questions, please contact us via WhatsApp 12991619782.

How is the shipping cost calculated for my order?

Shipping costs are calculated automatically based on the selected products, taking into account their weight and the destination zip code. The total cost will appear at checkout on the website.

Can I send part of the purchase to one address and another part to a different address?

No. All products purchased in a given order will be delivered together to the same address

2. Payment

What payment methods are available for individuals (CPF)?

PIX (Brazilian payment method), cash payment via bank slip (7-day term), credit card in up to 3 installments. We also accept bank deposits; for this payment method, please contact our customer service via WhatsApp 12991619782.

What payment methods are available for legal entities (CNPJ)?

PIX (Brazilian payment method), Boleto bancário (bank slip) with payment terms, Boleto bancário (bank slip) for immediate payment (7-day term), credit card in up to 3 installments. We also accept bank deposits; for this payment method, please contact our customer service via WhatsApp 12991619782.

What is the procedure if there is a duplicate payment?

You can contact through WhatsApp 12991619782.

What if my credit card payment wasn't completed?

The purchase on the website will be canceled, an error message will appear, please contact us via WhatsApp at WhatsApp 12991619782.

What is the purchase approval timeframe?

For payments made via bank slip (BOLETO) or bank deposit, the processing time is up to 1 business day after payment. Credit card payments are subject to approval by your card issuer.

How do I request a duplicate invoice?

Simply get in touch via WhatsApp 12991619782.

Can I pay with my card issued abroad (Outside Brazil)?

Yes, through the PAYPAL platform, after registering on the platform, enter your card details, choose the number of installments available according to the purchase amount, and complete the process.

What are the refund processing times?

Within 3 business days, subject to case review.

3. Prices

Are the prices for online sales the same as in the physical store? Can I contact customer service by phone, WhatsApp, or email?

Yes, the prices shown on the website are the same as the prices in the physical store, as well as the prices offered via WhatsApp 12991619782.

If the price on the website is lower than the price in the physical store, will I be reimbursed for the difference?

Yes, if such a difference occurs and is reported within the legal timeframe, Editora Cristã Evangélica will either provide a refund or issue a credit, according to the customer’s preference.

4. Customer Registration/General Information

How do I create an Access Account?

To create an Access Account, simply click on Register in the header of this website and fill out the customer registration form. Creating this account will make it easier to navigate the site.

How can I find out about new releases from the publisher? New magazines and books?

Through social media, you can get first-hand images and information about our products, launches, promotions, training sessions, and conferences. We are also available via WhatsApp 12991619782.

Does the EDITORA CRISTÃ EVANGÉLICA offer professional development courses?

Yes, for more information, please contact us via WhatsApp 12991619782.

How do I access the extra media and resources available in my account on the publisher's website?

Log in to the EDITORA website by clicking the button in the header called “My Account,” then click on “My Media” to access the list of resources. If you need specialized help, contact us via WhatsApp at 12991619782. WhatsApp 12991619782.

How can I get a discount coupon?

Active promotions and coupons are announced through our social media channels and also on our website’s homepage.

How do I publish books through the EDITORA CRISTÃ EVANGÉLICA?

The publisher does not publish material from third parties.

I'd like to work at the publishing house, how do I apply?

The publishing house is currently full; you can send your resume to curriculos@editoracristaevangelica.com.br , to be included in our talent database.

Can I reproduce or copy any material from the evangelical Christian publisher?

We do not authorize any type of copying.

How to buy books from a bookstore?

Contact us via WhatsApp 12991619782 or by email to the sales department: comercial@editoracristaevangelica.com.br .

Is the material from the Editora Cristã Evangélica sequential or thematic?

It is thematic, allowing you to use any title as needed.

How many months does the publisher's magazine cover?

You can use the magazine for 4 months (quarterly), meaning 3 issues complete a year of study.

Does the Editora Cristã Evangélica have a physical store?

Yes, it’s located at this address: Rua Goiânia, 294–Parque Industrial–São José dos Campos – SP – CEP: 12235-625.

Does the Editora Cristã Evangélica sell material in PDF format files?

No, we do not sell materials in PDF format.

Do you have material in digital format?.

Yes, we have ebooks of some titles; check them out at this link: editoracristaevangelica.com.br/ebooks

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Copyright © 2021 | Editora Cristã Evangélica | CNPJ: 00.486.811/0003-06 | Company Name: Igreja Cristã Evangélica do Brasil.
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